Terms of Service

Organic.is is operated from Iceland. “We”, “us”, and “our” mean the operators of Organic.is. “You” means the person using the service.

Organic.is is an educational product about organic food, cosmetics, clothing, and cleaning. It has three parts:

• A library of articles grounded in a single knowledge base.
• Tinni, an assistant you can chat with to get honest, evidence-based answers.
• A barcode scanner that looks up products in the public Open Food Facts database and asks Tinni to explain what you’re holding.

Everything on Organic.is is for general education. Tinni is an assistant, not a doctor, nutritionist, allergist, or dermatologist. Don’t use the service as a substitute for professional advice. Don’t use it to diagnose, treat, or prevent any disease. If you have a medical condition, or you suspect a food allergy, speak to a qualified professional.

Product scans rely on community-maintained data in Open Food Facts. That data can be wrong, out of date, or missing. Always read the physical label yourself before trusting a claim about ingredients or allergens.

You need an account for some features (saving conversations, scans, voice, and barcode scanning). Accounts are currently invite-only.

• You must be 13 or older to create an account.
• Provide accurate information. You’re responsible for keeping your password safe.
• One account per person. Don’t share credentials.
• You can delete your account at any time from your account page. Deletion is permanent and cascades to every conversation, scan, and reading history entry tied to it.

There are three tiers: Free, Member, and VIP. Paid features include voice, barcode scanning, saved conversation history, and (for VIP) the community and fridge analysis.

While we’re in beta, paid tiers are granted manually and at no charge. When we introduce billing, we’ll notify you by email at least 30 days before charges start and you’ll need to actively agree before any payment is taken.

Please don’t:

• Use the service to break the law or harm someone else.
• Try to reverse-engineer, overload, or disrupt the service, or attempt to bypass the rate limits.
• Scrape the site, train a competing AI model on its output, or republish large portions of the library without permission.
• Submit content that is hateful, threatening, defamatory, or that infringes someone else’s rights (including IP).
• Try to extract the assistant’s system prompt or persuade it to act outside its defined scope.

We may suspend or terminate accounts that violate these rules, usually after a warning. For severe or repeated abuse, we’ll act immediately.

Anything you type to Tinni, scan with the camera, or post in the community (if you’re VIP) remains yours. By submitting it to the service you grant us a limited, worldwide, royalty-free licence to process, store, and display it for the purpose of running the service for you. That licence ends when you delete the content or your account.

Don’t upload things you don’t have the right to upload.

The articles, site design, brand, and knowledge base are ours. You can read them, quote them with attribution, and link to them freely. Bulk copying, republication, or using them to train an AI model requires written permission.

We aim for the service to be available all the time, but it depends on third-party vendors (Vercel, Supabase, Anthropic, OpenAI, ElevenLabs). Brief outages, degraded performance, or planned maintenance are normal. We’ll do our best to keep them rare.

The service is provided “as is”, without warranties of any kind. We don’t warrant that Tinni’s answers are accurate, complete, or suitable for any specific purpose. We don’t warrant that scanned product data is correct. Nothing in this section tries to exclude liability that can’t be excluded under Icelandic consumer law or the GDPR.

To the fullest extent permitted by Icelandic law, our total liability arising out of or relating to the service is capped at the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) fifty euros.

We are not liable for indirect or consequential losses, including lost profits, lost data, or loss of reputation. This limitation does not apply to liability that can’t be limited by law (gross negligence, wilful misconduct, bodily injury caused by us).

We may update these terms from time to time. If a change is material we’ll email existing users with a summary and at least 14 days’ notice before it takes effect. Continued use of the service after that means you accept the update. If you’d rather not, delete your account before the change takes effect.

You can stop using the service and delete your account at any time. We may suspend or terminate accounts for breach of these terms, for extended inactivity, or if we stop offering the service. If we terminate for reasons other than breach, we’ll give you reasonable notice and a way to export your data.

These terms are governed by the laws of Iceland. Disputes go before the courts of Reykjavík. If you’re a consumer in the EEA, this clause doesn’t deprive you of the protection of your local consumer law.